Frequently asked questions
If we still haven't answered your question, you can contact us at firstname.lastname@example.org.
How Much do you charge for shipping?
We offer free shipping for USPS Ground. If you prefer UPS, we only charge $5.00 for UPS Ground and $10 for UPS Expedited shipping.
How long will it take to get my order?
It depends on where you are located and what shipping method you choose. Orders processed here will take 5-7 business days to arrive if your products are shipped via USPS. UPS shipping is more accurate in terms of estimated arrival date. It's usually 2~5 days for Ground and 1~2 days for Expedited. You will get a confirmation email along with tracking number information. We got you.
What About Hawaii and Alaska?
We do ship to HA and AK, only with different shipping rate. The cart will automatically apply the standard rate from UPS for these distant states.
Do you ship overseas?
Unfortunately, we only ship domestically in the United States. Hopefully we will be able to serve customers overseas soon!
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
How Long will it take to get reimbursed?
One your return request has been processed, it will only take 2~3 business days.
Where are the products made from?
Our products are made in South Korea, the home of K-Beauty with all the innovative ingredients and formula.
Yes. We make sure our all the ingredients are not tested with animals.
You can contact us by emailing email@example.com! We will be happy to assist you.