FREQUENTLY ASKED QUESTIONS

If we still haven't answered your question, you can contact us at hello@youbadace.com

PRODUCT

WHERE ARE THE PRODUCTS MADE FROM?

Our products are made in South Korea, the home of K-Beauty with all the innovative ingredients and formula.

CRUELTY FREE?

Yes. We make sure our all the ingredients are not tested with animals.

SHIPPING POLICY

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer $6.00 flat fee for all standard shipping within US mainland, Hawaii, and Alaska. We also offer expedited 2 day shipping.
However, we run free shipping for $35.00+ order.

HOW LONG WILL IT TAKE TO GET MY ORDER?

It depends on where you are located and what shipping method you choose. It will take 3-7 business days to arrive for standard shipping and 2 business days for expedited shipping. You will get a confirmation email and you will be able to track the shipping status. We got you.

WHAT ABOUT HAWAII AND ALASKA?
We do ship to HA and AK, only with different shipping rate. Standard is the same $6.00 flat and expedited is $20.00.

DO YOU SHIP OVERSEAS?
Unfortunately, we only ship domestically in the United States. Hopefully we will be able to serve customers overseas soon!

RETURN POLICY

CAN I RETURN MY PRODUCT?
We always aim for make sure our customers love our products, but if you're not happy with the experience, it's super easy. Please visit https://youbadace.com/tools/returns or the link at the bottom of our website "easy returns". Plug in your order information and we'll take it from there.

HOW LONG WILL IT TAKE TO GET REIMBURSED?
One your return request has been processed, it's pretty much instant.

ANY QUESTION?

You can contact us by emailing hello@youbadace.com!

We will be happy to assist you.